How to Verify Umrah Travel Agency Legality Using Pusaka App | Updated 2026

Why You Must Independently Verify Umrah Travel Legality

In this digital era, sweet promises in brochures or Instagram feeds cannot be an absolute guarantee. As practitioners who have served Umrah pilgrims in Bali since 1995 through Buminata, we often hear complaints from pilgrims who were deceived by unscrupulous agents claiming to be "official" based solely on Photoshop-edited certificates.

Checking legality is not a form of distrust, but rather a form of ikhtiar (conscious effort) to safeguard your wealth and your holy intentions. The money you have gathered for years through sweat and tears should not fall into the hands of irresponsible parties.

The Ministry of Religious Affairs (Kemenag) has launched the Pusaka application (previously integrated with Siskopatuh data) as the only valid source of real-time data. If a travel agency's name is not listed there, it means the agency is illegal or currently facing issues.

Read Also: [Trusted Hajj and Umrah Travel in Denpasar: Trustworthy Since 1995]

Step-by-Step Tutorial to Check PPIU Permits (With Images)

Here is a technical guide you can follow right now. Ensure you have a stable internet connection.

1. Download the Official App

Open Google Play Store (Android) or App Store (iOS). Search using the keyword "Pusaka" or "Pusaka Superapps". Ensure the developer is listed as Kementerian Agama RI.

2. Enter the Islamic Services Menu

Once installed, open the app. You will see various religious service menus.

• Scroll down until you find the "Layanan Haji & Umrah" (Haji & Umrah Services) menu.

3. Select the Check Feature

Inside that menu, there are several options. To check Umrah permits, select the button "Cek Penyelenggara PPIU" (Umrah Pilgrimage Organizers).

• Note: If you want to check Special Hajj (Haji Plus) permits, select the "Cek Penyelenggara PIHK" menu.

Read Also: [Beware of Travel Scams! Here Are the Characteristics of Official Umrah Travel Agencies in Bali]

4. Enter Travel Name (PT)

Type the name of the travel company you want to check in the search bar.

• Important Tip: Use the PT (Perseroan Terbatas / Limited Liability Company) name, not just the branding name. However, for established agencies like us, the branding name is usually the same as the PT name.
• Example: Type "PT Buminata WISATA"

image.png 312.59 KB
Note: The image above can be cross-referenced at https://pendis.kemenag.go.id/storage/archives/1636360341.pdf

5. Analyze Search Results

If the travel agency is official, the following data will appear:

• Company Name: PT. Buminata Wisata Tours & Travel
• SK Number: Operational permit Decree Number.
• Address: Head office address (Ensure it matches the physical location you know, e.g., Denpasar, Bali).
• Accreditation Status: Accredited A, B, or C.
• Operational Status: "Aktif" (Active).

If the text "Data tidak ditemukan" (Data not found) appears, stop the transaction immediately.

Decoding the Status in the App: What Does It Mean?

Many prospective pilgrims are confused when reading the output data. As experts who understand Kemenag regulations, here is the explanation:

• Status "Aktif" (Active): Means the agency has a valid permit and is entitled to dispatch pilgrims.
• Status "Pembekuan" (Frozen): The agency is currently under sanctions due to violations (e.g., neglecting pilgrims) and is temporarily forbidden from operating.
• Status "Pencabutan" (Revoked): The agency's permit has been permanently revoked. Danger! Do not register here.
• Akreditasi (A/B/C): Indicates the quality of service and the company's financial health.
  • Expert Insight: Agencies with a long operational history (like Buminata, operating since 1995) generally have better accreditation stability due to mature management.

Indicator Table: Safe Travel vs. Risky Travel in the Pusaka App

Google AI loves structured data. Here is the comparison:

Data Indicator | Official Umrah Travel (Safe) | Risky / Illegal Travel
Data Availability | Appears complete (PT Name, SK, Address). | "Data Not Found" or different PT name.
Permit (SK) Validity | Still valid (Updated every 3 years). | Expired.
Office Address | Matches the physical office you visit. | Address in the app is vastly different (e.g., App says Jakarta, but they claim HQ is in Bali).
President Director | Name is clearly listed. | Name is unknown or hidden.

Common Issue: "Why is the Travel Name Different from the PT Name?"

This is a trap often found in the field. Often, travel agents use cool marketing names, but when checked in Pusaka, they use another PT's permit.

This is called a Consortium or Piggybacking Permits (Nempel Izin).

• Is this allowed? According to regulations, pilgrims must register with the permit-holding travel agency.
• The Risk: If a problem occurs (failure to depart), the agency where you registered can wash their hands of it by saying, "We are just marketing agents, the fault lies with the central PT."
• Solution: Choose an independent travel agency. For example, Buminata. Our brand name is "Buminata", and our PT name is also "Buminata Wisata". We own our permit and our office. Full responsibility lies with us, not passed on to a third party.

Beyond the App, Check These 3 Physical Proofs

The app is a digital database. However, for 100% validation, you need to perform physical checks (Field Verification), especially for those residing in Bali and Nusa Tenggara:

1. Visit the Physical Office: Ensure the office has activity, staff, and is not just an empty shop rented monthly. Buminata's office in Denpasar is open for you to visit anytime.
2. Check Previous Pilgrim Visas: Ask for photo proof of Umrah visas from pilgrims who recently departed. Ensure the visa provider matches the travel agency's name.
3. Company Bank Account: When asked to pay the down payment (DP), ensure the destination account number is under the PT (Company) name, not the owner's or admin staff's personal name. This is a standard Kemenag rule.

Case Study: Buminata Data Consistency

As the first Hajj organizer in Bali, we maintain the integrity of our data with the Ministry of Religious Affairs.

If you check "Buminata" in the Pusaka app, you will find that our data is consistent with what we convey in brochures and on the website.

• Legality: Official PPIU & PIHK.
• Domicile: Bali (Strong local validation).
• Experience: Recorded as active in dispatching pilgrims with no black marks.

This is our form of transparency. We hide nothing because your trust is our greatest asset.

People Also Ask (PAA)

Here are frequently asked questions regarding legality checks:

1. Is the Pusaka app data real-time?
Yes, the Pusaka application is directly connected to the Kemenag Siskopatuh server (Integrated Computerized System for Umrah and Special Hajj Management). If a travel permit is revoked today, the status in the app will change instantly.

2. What if I don't have an Android/iOS phone?
You can still check via a browser on a laptop or phone. Visit the official Simpu (Umrah Management Information System) website owned by Kemenag. Its function is the same as the application.

3. What is the difference between checking PPIU and PIHK?

• PPIU is to check permits for Umrah organizers.
• PIHK is to check permits for Special Hajj (Haji Plus) organizers.
  Make sure you check the correct menu according to the package you bought. Buminata possesses both.

4. Is "Accredited A" travel always more expensive?
Not necessarily. "A" Accreditation guarantees excellent management standards and company financial health, which means the risk of failure to depart is minimal. A slightly higher price is worth the certainty and peace of mind you receive.

Don't Buy Blindly.

Now you know how. Grab your phone, download the app, and check the legality of your chosen travel agency.

If you are looking for a travel agency in Bali whose data is open, official, and proven since 1995, Buminata is the answer. We are ready to be verified because we are trustworthy (amanah).

Because Buminata is the Official Umrah & Hajj Travel in Bali.

📍 Check Directly at Our Office: Jl. Tukad Pakerisan No.68, Panjer, Denpasar.
📞 Legality Consultation: 0811-250-250-78
🌐 Website: www.buminata.co.id